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PRIVACY POLICY

Please note that from time to time we may review and modify our Privacy Policy. As your visits to the Site will be subject to the Privacy Policy in effect at the time of your visit, please review this Privacy Policy regularly to ensure that you are aware of any modifications.


This policy is effective as of and was last updated on January 12, 2013.


  1. General

    This privacy policy ("Privacy Policy") is designed to inform you about the type of information that Qology Direct ("Company", "we," "our" or "us") may gather about or collect from you in connection with your use of Qology Direct (this "Site"). It also is intended to explain the conditions under which we use and disclose that information, and your rights in relation to that information.

  2. Children

    This Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

  3. Gathering, Use and Disclosure of Non-Personally-Identifying Information

    We collect both Non-Personally-Identifying Information and Personally-Identifying Information from you. "Non-Personally-Identifying Information" is information that, without the aid of additional information, cannot be directly associated with a specific person or entity. "Personally-Identifying Information," by contrast, is information such as a name or email address that, without more, can be directly associated with a specific person or entity.

    1. Gathering Non-Personally-Identifying Information
      1. Web Browsers

        Like most site operators, we gather from you Non-Personally-Identifying Information of the sort that web browsers, depending on their settings, may make available. That information includes your Internet Protocol ("IP") address, operating system and browser type, and the locations of the web pages that you view right before arriving at, while navigating and immediately after leaving this Site.

      2. Web Cookies

        A "Web Cookie" is a string of information that a site stores on your computer, and that your browser provides to this Site each time you submit a query to this site. We use Web Cookies to track the pages that you visit during each Site session, both to help us improve your experiences with this Site and to help us understand how this Site is being used.

        IF YOU DO NOT WISH TO HAVE WEB COOKIES PLACED ON YOUR COMPUTER, YOU SHOULD SET YOUR BROWSER TO REFUSE WEB COOKIES BEFORE ACCESSING THIS SITE, WITH THE UNDERSTANDING THAT CERTAIN FEATURES OF THIS SITE MAY NOT FUNCTION PROPERLY WITHOUT THE AID OF WEB COOKIES. IF YOU REFUSE WEB COOKIES, YOU ASSUME ALL RESPONSIBILITY FOR ANY RESULTING LOSS OF FUNCTIONALITY.

      3. Google Interest Based Advertising Program

        In order to enhance your experience when you visit our website, we participate in the Google Interest-based Advertising Program (the "Program") to insure that the advertisements on our website correspond to your interests. We do this by working with Google and other Program participants who, like us, place ads on our website and those of other Program Participants. We then share the information we collect using cookies placed in your browser in order to provide you with targeted advertising when you visit our websites. You may opt out of Google's use of cookies by visiting the Google Advertising Opt Out Page: http://www.google.com/privacy_ads.html

      4. Web Beacons

        A "Web Beacon" is an object that is embedded in a web page. It is usually invisible to you but allows site operators to check whether you have viewed a particular web page or email communication. We may occasionally place Web Beacons on pages of this Site. You may not decline Web Beacons. However, they may be rendered ineffective by declining all cookies or modifying your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis.

    2. Use of Non-Personally-Identifying Information

      We analyze Non-Personally-Identifying Information gathered from you to help us better understand how this Site is being used. By identifying patterns and trends in usage, we are able to better design this Site to improve your experiences, both in terms of content and ease of use. We link information gathered using Web Cookies and Web Beacons to Personally-Identifying Information.

    3. Disclosure of Non-Personally-Identifying Information

      From time to time, we may also release the Non-Personally-Identifying Information gathered from you in the aggregate, such as by publishing a report on trends in the usage of this Site.

  4. Collection, Use and Disclosure of Personally-Identifying Information

    As defined above, Personally-Identifying Information is information that can be directly associated with a specific person or entity. We will only collect Personally-Identifying Information that you knowingly submit to us. We will not disclose Personally-Identifying Information to third parties, except under the limited circumstances described below.

    1. Registration and Other Information Provided to Us

      When you register with this Site, you may be asked to disclose Personally-Identifying Information. You may also choose to submit Personally-Identifying Information to us when you send us an email. You acknowledge and agree that we may use and store information about you in accordance with our Privacy Policy. We may also process and store your Personal Information on a server located outside of your jurisdiction. By providing your Personal Information to us, you consent to the transfer of your information across national boundaries. If you do not consent to such transfer as well as the processing and storage of your Personal Information outside your jurisdiction, you should not provide Personal Information to us.

      We use your Personally-Identifying Information to perform transactions, deliver services or information you have requested, and offer you products and services offered by us and our trusted partners, that we believe may be of interest to you. We also use your information to contact you when necessary for customer service purposes. We may send you direct mailings or contact you by telephone about our various products and services or other products and services we feel may be of interest to you. If you do not want to receive such mailings, simply "opt-out" by the means provided for in the mailings or by contacting privacy@qologydirect.com.

      We may also provide your Personally-Identifying Information, other than your credit card number, to third parties so that they may contact you by telephone or direct mail about their products or services. If you do not wish to have your Personally-Identifying Information shared with such third parties, please contact us at privacy@qologydirect.com.


      When you order products or services from us or register with this Site, we may collect your:

      • Name
      • Mailing and billing address
      • E-mail address
      • Phone number
      • Credit card number and expiration date
      • Social Security Number

      We use 128-bit SSL encryption to securely and automatically accept, process and manage online payments as well as to collect and store the Personal Information you provide to us. When you order products or services or provide us with information, you will be transferred to a secure server where this information is stored and managed. All of the Personal Information you provide is encrypted before it is sent to us.

    2. Surveys

      From time to time, we may also ask you to participate in surveys designed to help us improve this Site. Any Personally-Identifying Information provided to us in connection with a survey will be used only in relation to that survey, and will be disclosed to third parties not bound by this Privacy Policy only in non-personally-identifying, aggregated form.

    3. Other Disclosures

      Notwithstanding any other provision in this Privacy Policy, we will disclose Personally-Identifying Information in the following limited circumstances:

      1. Employees and Third Party Processors

        We will disclose Personally-Identifying Information to our employees, contractors, affiliates, vendors and suppliers who process Personally-Identifying Information on our behalf or participate with us in the provision or operation of this Site.

      2. By Law, to Protect Rights and to Comply with Our Policies

        We disclose Personally-Identifying Information if: (1) required to do so by law, or in response to a subpoena or court order; (2) we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, to protect our property or other rights, or the rights of other users, third parties or the public at large; or (3) we believe that you have abused the Site by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws.

      3. Business Transfers; Bankruptcy

        We reserve the right to transfer all Personally-Identifying Information in our possession to a successor organization in the event of a merger, acquisition, or bankruptcy or other transfer of all or a portion of our assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred Personally-Identifying Information will be subject to this Privacy Policy, or to a new privacy policy if you are given notice of that transfer Personally-Identifying Information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by the successor organization.

      4. Marketing

        We may contact you by email or telephone about products and services that we think may be of interest to you. If you wish to opt out of receiving marketing emails from us, please follow the instructions at the bottom of each email.

    4. Security

      We take reasonable precautions to protect the security of your information. However, neither people nor security systems are foolproof. Therefore, while we use reasonable efforts to protect your Personally-Identifying Information, we cannot guarantee its absolute security.

    5. Contests, Giveaways and other Promotions

      From time to time, we may offer Site users the opportunity to participate in contests, giveaways and other promotions. Any information submitted in connection with promotions will be subject to the terms of the promotion, not this Privacy Policy. You will be given the option to consent to the use of your Personally-Identifying Information at the time you sign up for the promotion. However, your participation in the promotion will not be conditioned on the consent to use your Personally-Identifying Information for purposes unrelated to the promotion.

  5. Collection and Use of Information by Third Parties Not Covered By This Agreement

    Third parties are under no obligation to comply with this Privacy Policy with respect to Personally-Identifying Information and Non-Personally-Identifying Information that you provide directly to those third parties or that those third parties collect for themselves. We do not control third-party sites that may be accessible through this Site. Thus, this Privacy Policy does not apply to information provided to third party sites or gathered by the third parties that operate them. Before visiting a third party site, whether by means of a link on this Site or otherwise, you should review its privacy policies and terms of use.

  6. For Additional Information.

    Qology Direct, LLC maintains this Site from its headquarters in Margate, Florida. If you have questions regarding our Privacy Policy or believe that our Privacy Policy has not been complied with respect to your Personal Information, please contact us as at privacy@qologydirect.com.

  7. To Inspect, Change or Modify Your Personal Information:

    Upon request, Qology Direct, LLC will provide you with a readable copy of your personal information, although we may require proof of your identity before doing so. We will also modify the information that you have provided to us. To make such a request, contact us at privacy@qologydirect.com.

  8. To view our Do Not Call Policy,click here.



$200 ClubSaveology® Rewards:
Receive up to $200 in ClubSaveology® Rewards with your bundle order: Receive $200 ClubSaveology Rewards with a Preferred or Premier Triple Play, $100 Rewards with a Starter Triple Play or $50 Rewards with a Double Play order. ClubSaveology Rewards may be redeemed at ClubSaveology.com. Rewards are valid for 30 days from enrollment date. A valid email address must be provided at the time of purchase to receive ClubSaveology Rewards. ClubSaveology.com (the "Program") is offered to certain Saveology.com LLC customers, including you ("you"), at the sole discretion of Saveology.com LLC. Subject to these terms and conditions, you will receive savings coupons (ClubSaveology Reward) that may be used toward the purchase of goods or services from participating merchants through www.ClubSaveology.com. All Program offers, including those of participating merchants, are subject to availability and may change without notice. You may access the continually updated Terms and Conditions of the ClubSaveology.com Program at www.ClubSaveology.com ("website" or "Program website"). The ClubSaveology.com Program or any portion thereof may be revised or terminated with 30 days prior written notice.



Starter XF Triple Play $99/mo
Offer ends 6/30/13 and is limited to new residential customers. Not available in all areas. Requires subscription to the Starter XF Triple Play with Digital Starter, Performance Internet and Unlimited® service. After first 12 months, monthly service charge goes to $119.99 for months 13–24. After promotional period, or if any service is cancelled or downgraded, regular charges apply. After 3 months, monthly service charge for SHOWTIME® goes to $10.00 for months 4-12. After 12 months, or if any service is cancelled or downgraded, regular rates apply. Comcast’s current monthly service charge for the Starter XF Triple Play ranges from $136.99 to $139.95, and for SHOWTIME® ranges from $10.95 to $23.95, depending on area. TV and Internet service limited to a single outlet. Equipment, installation, taxes, franchise fees, the Regulatory Recovery Fee and other applicable charges (e.g., per-call or international charges) extra. May not be combined with other offers. TV: Basic service subscription required to receive other levels of service. On Demand selections subject to charge indicated at time of purchase. Not all programming available in all areas. Internet: Actual speeds vary and are not guaranteed. Not all features, including Constant Guard™ Protection Suite, are available with Macintosh systems. Voice: $29.95 activation fee may apply. Service (including 911/emergency services) may not function after an extended power outage. Call clarity claim based on August 2010 analysis of traditional phone service by Tektronix. 30-Day Money-Back Guarantee applies to one month’s recurring service charge and standard installation up to $500. Call for restrictions and complete details.© Comcast 2013. All rights reserved. Norton™ is a registered mark of Symantec Corporation. IDENTITY GUARD® and associated logos are trademarks or federally registered trademarks of Intersections Inc. CONSTANT GUARD™ and associated logos are trademarks or federally registered trademarks of Comcast Corporation. SHOWTIME and related marks are registered trademarks of SHOWTIME Networks, Inc., a CBS Company.



XFINITY TV Digital Starter $39.99/mo
Offer ends 6/30/13, and is limited to new residential customers. Not available in all areas. Limited to Digital Starter TV. After first 6 months, monthly service charge goes to $59.99 for months 7-12, depending on area. After 12 months, regular charges. After 3 months, monthly service charge for SHOWTIME® goes to $10 for months 4-12, then regular rates apply. Comcast’s current monthly service charge for Digital Starter TV ranges from $56 to $70 and for SHOWTIME ranges from $10.95-$23.95, depending on area. Limited to service to a single outlet. Equipment, installation, taxes and franchise fees extra. May not be combined with other offers. Basic Service subscription required to receive other levels of service. On Demand selections subject to charge indicated at the time of purchase. Not all programming available in all areas. 30-Day Money-Back Guarantee applies to one month’s recurring service charge and standard installation up to $500. Call for restrictions and complete details.Comcast ©2013. All rights reserved. SHOWTIME and related marks are registered trademarks of SHOWTIME Networks, Inc., a CBS Company.



XFINITY Internet - Performance for Cable Customer $19.99/mo
Offer ends 6/30/13, and is limited to new residential customers. Not available in all areas. Limited to Performance Internet service to a single outlet and requires subscription to either XFINITY TV or Voice service at regular rates. After first 6 months, monthly service charge goes to $34.99 for months 7-12. After 12 months, or if any service is cancelled or downgraded, regular charges apply. Comcast’s current monthly service charge for Performance ranges from $42.95 to $62.95, and may vary depending on area and other Comcast services (if any) received. Equipment, installation and taxes extra. May not be combined with other offers. PowerBoost provides bursts of download and upload speeds for the first 10 MB and 5 MB of a file, respectively. Actual speeds vary and are not guaranteed. Not all features, including Constant Guard™ Protection Suite, are available with Macintosh systems. For details about Constant Guard for MAC, visit xfinity.com/CGMAC. 30-Day Money-Back Guarantee applies to one month’s recurring service charge and standard installation up to $500. Call for restrictions and complete details.Comcast ©2013. All rights reserved. Norton is a trademark of Symantec Corporation. CONSTANT GUARD™ and associated logos are trademarks or federally registered trademarks of Comcast Corporation. All trademarks are the properties of their respective owners.



Voice Unlimited for Cable Customer $19.99/mo
Offer ends 6/30/13, and is limited to new residential customers. Not available in all areas. Offer limited to XFINITY Unlimited service and requires subscription to either XFINITY TV or Internet service at regular rates. After first 6 months, monthly service charge goes to $34.99 for months 7-12. After 12 months, or if any service is cancelled or downgraded, regular charges apply. Comcast’s current monthly service charge for XFINITY Unlimited ranges from $39.95 to $44.95, and may vary depending on area and other Comcast services (if any) received. Equipment, installation, taxes, the Regulatory Recovery Fee and other applicable charges (e.g., per-call, toll and international rates) extra. $29.95 activation fee may apply. May not be combined with other offers. Service (including 911/emergency services) may not function after an extended power outage. Call clarity claim based on August 2010 analysis of traditional phone service by Tektronix. Transfers of existing telephone number not always available. 30-Day Money-Back Guarantee applies to one month’s recurring service charge and standard installation up to $500. Call for restrictions and complete details. Comcast ©2013. All rights reserved.

Text Messaging Eligibility: Eligible Unlimited or Unlimited Select customers can send and receive text messages for no extra charge in the US and Canada. A compatible device and Internet access is required. Please note that standard data charges from the wireless carrier may apply.